FAQ

Scented | Sustainable | SoulFul

Frequently Asked Questions

Get answers to the most important questions about our bespoke County Durham candles

When you light a candle, something fascinating happens. The heat from the flame melts the wax near the wick. This melted wax isn’t just sitting there; it’s drawn up into the wick through a process called capillary action. This is where things get interesting.

As the liquid wax travels up, the flame continues to heat it. Once it reaches the flame, that liquid wax vaporizes and reacts with oxygen in the air. 

Ensure you trim your wick to about 1/4 inch before each burn. This helps maintain a steady and controlled flame. Also, try to place your candles in areas free from drafts or strong airflow to prevent disturbances while they burn. 

By taking these simple steps, you can enjoy a cleaner burn with minimal smoke and fully appreciate the delightful ambiance your candles provide.

 As a rule of thumb, smaller candles only need about one hour per session, while larger ones could require several hours. 

However, always keep an eye on the flame; if it gets too close to the candle holder or container, it’s time to extinguish it.

Candles are one of the most enjoyable, affordable, and readily accessible luxury items you can bring into your home. They infuse your space with vibrant colour and delightful fragrance, transforming any room into a sanctuary of comfort.

The appeal of candles lies in their ability to create a special warmth and ambiance that fosters relaxation. Lighting a candle can instantly lift your mood, offering a simple yet effective way to unwind after a long day. The flickering flame provides not just light but also a sense of calm that is hard to replicate.

 if a candle isn’t allowed to burn long enough on its first lighting—usually around 2 to 3 hours—it may not generate enough heat to melt the wax all the way to the edges. 

To avoid tunnelling and ensure an optimal burn experience, it’s essential to be patient during those initial moments and let your candle reach its full potential. 

By allowing this first melt pool to fully form, you’ll not only enhance your candle’s performance but also prolong its life and enjoyment. 

Candles can last for several years if stored properly. The key is to keep them in a cool, dry place away from direct sunlight.

Avoid areas with extreme temperature fluctuations, as heat can warp the wax and affect the fragrance. If you have scented candles, know that their scent may fade over time; however, this doesn’t mean they’re unusable!

For optimal preservation, consider wrapping your candles in tissue paper or placing them in airtight containers to protect them from dust and moisture. 

we understand the importance of a swift and reliable order process. That’s why we aim to dispatch all orders within a maximum of 4 working days, ensuring that you receive your products as quickly as possible. 

At this moment, we proudly offer shipping across the UK, ensuring that our customers receive their orders promptly and efficiently.

If you’re curious about future shipping options or have specific needs, please don’t hesitate to reach out. Your feedback is invaluable as we work towards expanding our services and meeting your expectations.

Your satisfaction is our top priority, and we want you to feel confident in your purchase. If you encounter any issues with your product or have questions regarding our services, please reach out to us without hesitation.

We understand that sometimes things may not go as expected, and we are here to assist you every step of the way. 

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    Fragrance list

    Spring Aphrodite (Inspired by rabanne)
    Pomegranate black (Inspired by Jo malone)
    Sultry Dusk (Inspired by ysl)
    Oud wood (Inspired by Tom ford)
    Lime basil& mandarin (Inspired byJo malone)
    Sandalwood and Vanilla
    Dragons blood
    Freesia and pear
    Freesia
    Blush Citrus B

    Musk Spice
    Whisper Bloom
    Tobacco and vanilla
    Cosy night
    Relax and u wind
    Sweet dreams
    Apple and cinnamon
    Baby powder
    Black cherry
    Candy cane

    Caribbean escape
    Cinnamon stick
    Cocoa butter
    Coconut and lime
    Cosy fireplace
    Honey and vanilla
    Honeysuckle
    Jasmine
    sandalwood and amber
    sandalwood and vanilla

    Savage
    Wild cherry blossom
    Red 54
    Fresh linen
    Jupe men.
    Blue lagoon
    Cypress & Grapevine – inspired by Jo Malone
    Wood Sage & Sea Salt – inspired by Jo Malone