Privacy and Cookies Policy – Olu Tones

Effective Date: 29/05/2025

At Olu Tones, we are committed to protecting your personal information and respecting your privacy. This Privacy and Cookies Policy explains how we collect, use, disclose, and protect your data when you visit our website or interact with our services.

1. Who We Are

Olu Tones (“we”, “us”, “our”) is the controller of your personal data. This policy applies to all interactions with our website and services, including purchases, sign-ups, and general browsing.

If you have any questions, you can contact us at:

Email: enquiries@olutones.co.uk. 

2. What Data We Collect

We may collect the following types of personal data:

• Identity and Contact Information: Name, email address, phone number, shipping/billing address.

• Account Information: Username, login details (if applicable).

• Order and Payment Information: Items purchased, payment details (processed securely through third-party providers).

• Technical Information: IP address, browser type, device data, and usage information.

• Marketing Preferences: Your communication preferences and interaction with our emails or promotions.

3. How We Use Your Data

We use your data to:

• Fulfill orders and provide customer service

• Send order confirmations, updates, and receipts

• Manage your account (if applicable)

• Improve our website and services

• Send marketing communications (with your consent)

• Comply with legal obligations and protect our business

4. Legal Basis for Processing

Under the UK/EU GDPR, we rely on the following legal bases:

• Contractual necessity – to fulfill your order or provide a service

• Legitimate interests – to operate and improve our business

• Consent – for marketing and non-essential cookies

• Legal obligation – to comply with applicable laws

5. Data Sharing

We do not sell your personal data. We may share your data with:

• Payment processors (e.g., Stripe, PayPal)

• Delivery partners (e.g., Royal Mail, courier services)

• Service providers (e.g., email marketing platforms, web hosting)

• Legal or regulatory authorities, if required by law

All third parties are required to respect the security of your data and to use it only for the intended purpose.

6. How We Protect Your Data

We implement appropriate technical and organizational measures to secure your data, including:

• SSL encryption for secure browsing

• Secure payment gateways

• Access controls and authentication protocols

7. How Long We Keep Your Data

We only retain your personal data for as long as necessary to fulfill the purposes for which we collected it, including for legal, accounting, or reporting requirements.

8. Your Rights (UK/EU Residents)

You have the right to:

• Access the personal data we hold about you

• Request correction or deletion of your data

• Object to or restrict data processing

• Withdraw consent at any time (where applicable)

• Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, please contact us at [Insert Contact Email].

9. Cookies Policy

What Are Cookies?

Cookies are small text files placed on your device when you visit our website. They help us enhance your experience and gather analytics.

Types of Cookies We Use:

• Necessary Cookies – Enable basic functions like page navigation and secure login.

• Analytics Cookies – Help us understand how users interact with our website (e.g., Google Analytics).

• Marketing Cookies – Track browsing habits to deliver relevant advertising (only with consent).

Managing Cookies:

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect website functionality.

For detailed instructions, see: https://www.allaboutcookies.org

10. Changes to This Policy

We may update this policy occasionally. Any changes will be posted on this page with an updated effective date. Your continued use of our site means you accept any changes.

11. Contact Us

For any privacy-related concerns or to exercise your data rights, please contact:

Email: enquiries@olutones.co.uk. 

Olu Tones Candles Unit 153897, PO Box 7169, Poole, BH15 9EL